The MPS Process
Schedule A Consultation
01
It's incredibly easy and exciting! Grab a 30-minute consultation with Kim! Together, we’ll dive into your administrative process needs and uncover how our amazing virtual assistant can support you and your practice!
02
Design your Dashboard
Every practice we team up with has customized how they weave our services into their operations! You have the exciting opportunity to tailor your virtual assistant to perfectly fit the unique needs of your practice
03
Practice Onboarding
Once you sign your business contract, you'll team up with your administrative crew and your new practice coordinator to gather and streamline information, clarify expectations and dive into the exciting details of your practice's systems! Get ready for a fun collaboration that will set you up for success!
04
Show Your VAs How You Do Things.
After you onboard with our amazing new practice coordinator, it's time to dive into training your virtual assistant(s) specifically for your practice! Scripts and workflows will be your best friends during this exciting step! We're all about duplicating your successful process—if it’s working wonders, why change a thing? Let’s make it happen!
Your virtual assistant team is now fully operational and overseeing your processes!
Enjoy your extra time!
Frequently Asked Questions
WILL YOU SIGN A BUSINESS ASSOCIATE AGREEMENT (BAA)?
Certainly! We are dedicated to ensuring the confidentiality of your clients' protected health information.
DO YOU OFFER BILLING SUPPORT?
Absolutely! We offer billing support across multiple areas, including processing client payments, submitting insurance claims, following up on rejections and denials, conducting insurance audits, and managing outstanding balances with both clients and insurance companies.
HOW DO I KNOW WHICH PACKAGE TO CHOOSE?
Our pricing is super simple and straightforward! Just pick a package that matches your call volume and the tasks you want your virtual assistant to tackle. Plus, you'll get a weekly report showing exactly how much time your assistant spent working for your practice. If you ever need more time, no worries! You can easily buy hours or upgrade to a higher plan. How awesome is that?!
WILL MY VIRTUAL ASSISTANT ANSWER INCOMING CALLS?
While your virtual assistant will be on hand to manage incoming calls to your practice, it's important to note that not every call may be answered. Since our virtual assistants are shared, some calls may go to voicemail. If a call is missed, our assistant will quickly return the call and initiate the process of transforming the caller into a client.
HOW QUICKLY WILL MY VIRTUAL ASSISTANT RETURN MISSED CALLS AND EMAILS?
Our amazing virtual assistants are here to support multiple practices, bringing you the best service possible! If your VA can't take a call live, no worries—they'll jump right on voicemails and email inquiries in a flash. You can count on us to respond within just 1-2 hours during regular business hours. We're excited to help you!
HOW DO I GET STARTED?
Get ready to book your discovery call today and meet our amazing business owner, Kim! We can't wait to support your practice and help you thrive!
DO I NEED TO TRAIN MY VIRTUAL ASSISTANT?
Get ready to elevate your practice with our amazing virtual assistants! They are experts in mental health client care coordination, billing support, and credential services, all while connecting with your clients in caring and compassionate manner. To truly align with your unique practice, they'll be excited to undergo training on your specific processes and your preferred approach to their duties.
WILL I HAVE TO CHANGE EHRS?
Our virtual assistants are expertly trained in PracticeQ, and the best part is this training can be easily adapted to other EHR systems too! They're not only skilled in various task tracking and virtual phone systems, but also excel in task management software. Plus, with all billing services within the practice's EHR, you can effortlessly run reports and rest easy knowing that your system has the most up-to-date information.