The MPS Process
Schedule A Consultation
01
It's super simple! Schedule a 30-minute consultation with Kim. This appointment will be focused on discovering what your intake process needs are as well as learning how our virtual assistant can support you and your practice.
02
Design your Dashboard
Each practice we work with has designed how they integrate us into their business. You are able to tailor your virtual assistant to your practice needs.
03
Practice Onboarding
After signing your business contract, you and your administrative team work alongside our our new practice coordinator to collect process information, clarify expectations, and learn your business ins & outs.
04
Teach your VA your process
After you onboard with our new practice coordinator, it's time to train your virtual assistant(s) specific to your practice. Scripts & Workflows come in handy for this step!
Your System is Live.
Enjoy your extra time!
Frequently Asked Questions
WILL YOU SIGN A BUSINESS ASSOCIATE AGREEMENT (BAA)?
Absolutely. We are committed to maintaining the confidentiality of your clients' protected health information.
DO YOU OFFER BILLING SUPPORT?
Yes! We are able to provide billing support in various areas. We can process client payments, submit insurance claims, follow up on claim rejections and denials, perform insurance audits, and follow up on outstanding balances with clients and insurance companies.
HOW DO I KNOW WHICH PACKAGE TO CHOOSE?
Our pricing is simple and straight forward. Choose a package that you feel will work based on the call volume and tasks you would like your assistant to help with. Our assistant will provide a monthly report of the time spent working for your practice. If you find you need more time, you can choose to buy more hours for the month or upgrade to the next plan. Simple, right?!
WILL MY VIRTUAL ASSISTANT ANSWER INCOMING CALLS?
Although your virtual assistant will be available to answer calls coming into your practice, it may not be possible to answer every call. Because our virtual assistants are shared, it is likely that some calls will go to voicemail. In the event the call is missed, our assistant will promptly return the missed call and begin the process of converting the caller to a client.
HOW QUICKLY WILL MY VIRTUAL ASSISTANT RETURN MISSED CALLS AND EMAILS?
Our virtual assistants are shared, meaning that they support multiple practices. If your assistant is not able to live answer a call, your assistant will respond promptly to voicemails and email inquiries. Our usual response time is within 1-2 hours during regular business hours.
HOW DO I GET STARTED?
Book your discovery call today, and meet with our business owner, Kim. We would love to serve your practice?
DO I NEED TO TRAIN MY VIRTUAL ASSISTANT?
Our virtual assistants are trained on HIPPA compliance. Phone support staff also receive training on empathetic listening, friendly sales strategies and how to convert callers to clients. You may provide additional training to your virtual assistant if you'd like help tracking referral information for your practice dashboard.
WILL I HAVE TO CHANGE EHRS?
Our virtual assistants are trained in TherapyNotes; however, the training is easily generalized to other EHRs. Our assistants are comfortable using a variety of task tracking apps, virtual phone systems, and task management programs.