The Modern Practice Support Method
Our goal is to restore and consistently maintain a healthy work-life balance for our clients. Modern Practice Support works hard to convert potential clients into new intakes, allowing you to focus on being present in your counseling sessions and not being worried about potential clients calling the next practice on the list.
Our Services
LIVE CALL ANSWERING
Our virtual assistants answer live calls and either take messages, confirm and reschedule client appointments, transfer calls to therapists, and update EHRs. We provide real human connection for your clients through phone communications. We have the efficiency of an automated service but with genuine empathy and connections.
1
CLIENT CARE
COORDINATION
Our virtual assistants begin the process of converting the callers into clients. VA's use empathetic listening and schedule clients with their ideal therapist. They communicate with clients & assist in the intake document gathering process. They can confirm provide appointment information prior. Our assistants can share information with the practice manager which may be needed for the practice dashboard.
2
BILLING SERVICES
Our virtual assistants can charge client cards, submit insurance claims, and follow up on rejected and denied claims. Our virtual assistants can also collect patients insurance information and use provider portals or customer service lines to verify patient benefits. We can provide clients with an estimate of their patient responsibility. Whether your practice is in network with insurance companies or private pay only, we help collect payment for your services.
3
CREDENTIALING SERVICES
Our virtual assistants are also able to assist you on credentialing tasks. When it comes to getting your practice started & off of it's feet, credentialing is often the most difficult and time consuming task. Handing this task off to our virtual assistants allows you to focus on the more important business aspects that ONLY you can handle.
4
BUSINESS COACHING
Kim offers coaching for therapists starting & growing their practice. Each phase has its own unique challenges to overcome, & we help you examine your systems and set the stage for growth. Many practice owners work more than the traditional 40 hour work week, so she also incorporates a healthy work/life balance lens throughout the coaching process.
5
Working With the Best
Affiliate Links
DISCOUNTS AVAILABLE FOR MPS PRACTICES
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Talkroute is a virtual phone system designed to help businesses manage voicemail, route calls and communicate with customers via various channels. It can also be HIPPA compliant.
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Waybook is a powerful tool to turn your documents, processes, and know-how into effective and organized onboarding, training, and reference materials. With Waybook, you no longer have to hound that one person for info.